Les identifiants sont incorrectsVotre compte est banni définitivementVotre compte a été mis sous protection pour des raisons de sécurité. Contactez le support.SuppriméBrute forceL'adresse IP que vous utilisez est bloquée. Cela peut survenir si vous vous connectez depuis un réseau public et/ou si vous utilisez un proxy/VPN.L'Authenticator protège ce compte Ankama
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up
Error : U04020081
Une erreur est survenue. - Redémarrez l'updater et contactez le support si le problème persiste.
The file can not be read, because its format is not supported
--------------------
[WARN ] Can't load translations qt fr C:/Users/User/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/User/AppData/Local/Ankama/Krosmaga/transition/translations
[INFO ] Loading plugin steam
[ERROR ] Can not init the steam api
[ERROR ] Plugin initialization failed
[WARN ] Plugin steam not loaded
[INFO ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed
[INFO ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config
[TRACE ] Uncrypting net.proxy.credentials
[TRACE ] Uncrypting net.http.auth
[INFO ] Loading plugin diagnostic_tool
[INFO ] Loading plugin eggsshelf
[INFO ] Loading plugin notifications
[INFO ] Loading plugin opengl_diagnostic
[INFO ] Loading plugin licenses
[INFO ] Loading plugin optionsdialog
[INFO ] Loading plugin windowstaskbar
[INFO ] Loading plugin eula
[CONFIG ] Reloading eulas data
[INFO ] Loading plugin about
[INFO ] Loading plugin ankama_account
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2
[INFO ] Loading plugin zaap_common_ui
[INFO ] Loading plugin app_options_ui
[INFO ] Loading plugin application_launcher
[INFO ] Loading plugin apps_provider
[TRACE ] Opening settings store C:/Users/User/AppData/Local/Ankama/USERDATA/Krosmaga/f0861e2a3b79e98d72f3726a83e2c9a0/1/settings/settings.ini
[INFO ] Loading plugin localserver
[INFO ] Starting tcp connection on port 51130
[INFO ] Loading plugin update
[INFO ] Project 'transition-qt5-win32' marked for update /ven. nov. 29 03:55:11 2019
[INFO ] Project 'krosmaga' marked for update /ven. nov. 29 03:55:11 2019
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[INFO ] Loading plugin monogame_ui
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO ] Loading plugin sound_engine
[INFO ] Loading plugin systemconfiguration
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO ] Loading plugin zapp_installer_controller
[TRACE ] Opening settings store C:/Users/User/AppData/Local/Ankama/USERDATA/transition/79fc08bd470fb763d5717acb9ec38988/1/settings/backup.ini
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game - Done
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 301)
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 301)
[ERROR ] The file can not be read, because its format is not supported
[ERROR ] The file can not be read, because its format is not supported
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO ] Starting request GET http://launcher.cdn.ankama.com/404
[WARN ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN ] akm::updater::ApplicationInfo::settingsDirectory
[TRACE ] Carousel : parsing json data
[TRACE ] Image file:///C:/Users/User/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/User/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png
[ERROR ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[WARN ] libpng warning: iCCP: known incorrect sRGB profile
[WARN ] libpng warning: iCCP: known incorrect sRGB profile
[ERROR ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[CONFIG ] Queuing krosmaga
[CONFIG ] Queuing transition-qt5-win32
[INFO ] Checking and installing 'transition-qt5-win32'' updates...
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 301)
[ERROR ] The file can not be read, because its format is not supported
[INFO ] Update finished transition-qt5-win32
[TRACE ] Transition stopped
[INFO ] Checking and installing 'krosmaga'' updates...
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[WARN ] QThread: Destroyed while thread is still running
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game
[INFO ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game - Done
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 301)
[ERROR ] The file can not be read, because its format is not supported
[INFO ] Update finished krosmaga
[ERROR ] Update failed
[TRACE ] Transition stopped
[WARN ] QThread: Destroyed while thread is still running
[ERROR ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[ERROR ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = fr
SystemInfo: UserCountry = BE
SystemInfo: UserTimezone = 1
SystemInfo: DefaultJavaVersion =
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 10.0.18362
SystemInfo: OsExtra =
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 17057812480
SystemInfo: FreeSystemMemory = 8717438976
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
SystemInfo: CPUId = 9-6-e
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;AVX;AVX2;AES;HyperThreading
SystemInfo: CPUCachesSize = 0;32;0
SystemInfo: CPUCores = 8
SystemInfo: CPUFrequencies = 2808
SystemInfo: CPUNominalFrequencies = 2808
SystemInfo: VideoCardVendorId = 32902
SystemInfo: VideoCardVendorName = Intel
SystemInfo: VideoCardDeviceName = Intel(R) HD Graphics 630
SystemInfo: VideoCardDeviceId = 22811
SystemInfo: VideoCardDedicatedMemory = 1073741824
SystemInfo: VideoCardDriverInstallationDate = lun. juil. 24 2017
SystemInfo: VideoCardDriverVersion = 22.20.16.4749
SystemInfo: VideoCardDriverName = C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll
SystemInfo: DNSServers = 62.197.111.140;109.88.203.3
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 120x120
SystemInfo: ComputerManufacturer = Acer
SystemInfo: ComputerModel =
SystemInfo: ComputerInstallationDate = sam. juil. 27 2019
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 6.900000095367432
SystemInfo: WindowsSATCPU = 9.100000381469727
SystemInfo: WindowsSATMemory = 9.100000381469727
SystemInfo: WindowsSATDisk = 8.449999809265137
SystemInfo: WindowsSATGraphics = 6.900000095367432
SystemInfo: WindowsSATD3D = 9.899999618530273
SystemInfo: WindowsFullVersion = 10.0.18362
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true
Bonjour,
Pour l'instant, deux problèmes sont recensés :
Erreur de connexion :
Si vous ne souhaitez pas attendre la correction d'Ankama, vous pouvez régler le problème vous même, je l'explique ici : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible?page=1#entry46088
Une erreur est survenue :
On commence à peine à se pencher dessus, ce bug n'a été remonté qu'aujourd'hui.
Je vous invite à regarder ici pour l'instant et idéalement à répondre à mes questions voir, essayer le launcher si vous passer sans launcher actuellement : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible?page=1#entry46115
idem avec luncher
Bonjour SephLarm,
avez vous essayer la/les solution(s) proposée(s) sur ce sujet ? : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible
Votre problème semble identique à celui mentionné dans le sujet en question.
Idem impossible de jouer le jeu s'éteint au démarrage..