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depuis mise a jour impossible de jouer sur pc a krosmaga

Par zafode 28 Novembre 2019 - 22:54:54

je c pas quoi faire  merci d maider  j ai envoyer 50 message a ssistance    et je comprend rien 

 

0 0
Réactions 5
Score : 44

up

Error : U04020081
Une erreur est survenue. - Redémarrez l'updater et contactez le support si le problème persiste.
The file can not be read, because its format is not supported
--------------------
[WARN   ] Can't load translations qt fr C:/Users/User/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/User/AppData/Local/Ankama/Krosmaga/transition/translations 
[INFO   ] Loading plugin steam
[ERROR  ] Can not init the steam api 
[ERROR  ] Plugin initialization failed
[WARN   ] Plugin steam not loaded
[INFO   ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed 
[INFO   ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config 
[TRACE  ] Uncrypting net.proxy.credentials 
[TRACE  ] Uncrypting net.http.auth 
[INFO   ] Loading plugin diagnostic_tool
[INFO   ] Loading plugin eggsshelf
[INFO   ] Loading plugin notifications
[INFO   ] Loading plugin opengl_diagnostic
[INFO   ] Loading plugin licenses
[INFO   ] Loading plugin optionsdialog
[INFO   ] Loading plugin windowstaskbar
[INFO   ] Loading plugin eula
[CONFIG ] Reloading eulas data 
[INFO   ] Loading plugin about
[INFO   ] Loading plugin ankama_account
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2 
[INFO   ] Loading plugin zaap_common_ui
[INFO   ] Loading plugin app_options_ui
[INFO   ] Loading plugin application_launcher
[INFO   ] Loading plugin apps_provider
[TRACE  ] Opening settings store C:/Users/User/AppData/Local/Ankama/USERDATA/Krosmaga/f0861e2a3b79e98d72f3726a83e2c9a0/1/settings/settings.ini 
[INFO   ] Loading plugin localserver
[INFO   ] Starting tcp connection on port 51130
[INFO   ] Loading plugin update
[INFO   ] Project 'transition-qt5-win32' marked for update /ven. nov. 29 03:55:11 2019
[INFO   ] Project 'krosmaga' marked for update /ven. nov. 29 03:55:11 2019
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[INFO   ] Loading plugin monogame_ui
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Loading plugin sound_engine
[INFO   ] Loading plugin systemconfiguration
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO   ] Loading plugin zapp_installer_controller
[TRACE  ] Opening settings store C:/Users/User/AppData/Local/Ankama/USERDATA/transition/79fc08bd470fb763d5717acb9ec38988/1/settings/backup.ini 
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 301)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 301)
[ERROR  ] The file can not be read, because its format is not supported
[ERROR  ] The file can not be read, because its format is not supported
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN   ]     akm::updater::ApplicationInfo::settingsDirectory
[TRACE  ] Carousel : parsing json data
[TRACE  ] Image file:///C:/Users/User/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/User/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[CONFIG ] Queuing krosmaga 
[CONFIG ] Queuing transition-qt5-win32 
[INFO   ] Checking and installing 'transition-qt5-win32'' updates...
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 301)
[ERROR  ] The file can not be read, because its format is not supported
[INFO   ] Update finished transition-qt5-win32 
[TRACE  ] Transition stopped 
[INFO   ] Checking and installing 'krosmaga'' updates...
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[WARN   ] QThread: Destroyed while thread is still running
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Exploring C:/Users/User/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 301)
[INFO   ] Starting request GET http://launcher.cdn.ankama.com/404
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 301)
[ERROR  ] The file can not be read, because its format is not supported
[INFO   ] Update finished krosmaga 
[ERROR  ] Update failed
[TRACE  ] Transition stopped 
[WARN   ] QThread: Destroyed while thread is still running
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)
[ERROR  ] Request GET http://launcher.cdn.ankama.com/404 Failed (status : 403; Error transferring http://launcher.cdn.ankama.com/404 - server replied: Forbidden)


SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (Intel(R) HD Graphics 630 Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = fr
SystemInfo: UserCountry = BE
SystemInfo: UserTimezone = 1
SystemInfo: DefaultJavaVersion = 
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 10.0.18362
SystemInfo: OsExtra = 
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 17057812480
SystemInfo: FreeSystemMemory = 8717438976
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
SystemInfo: CPUId = 9-6-e
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;AVX;AVX2;AES;HyperThreading
SystemInfo: CPUCachesSize = 0;32;0
SystemInfo: CPUCores = 8
SystemInfo: CPUFrequencies = 2808
SystemInfo: CPUNominalFrequencies = 2808
SystemInfo: VideoCardVendorId = 32902
SystemInfo: VideoCardVendorName = Intel
SystemInfo: VideoCardDeviceName = Intel(R) HD Graphics 630
SystemInfo: VideoCardDeviceId = 22811
SystemInfo: VideoCardDedicatedMemory = 1073741824
SystemInfo: VideoCardDriverInstallationDate = lun. juil. 24 2017
SystemInfo: VideoCardDriverVersion = 22.20.16.4749
SystemInfo: VideoCardDriverName = C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_420c659363620fe7\igd12umd64.dll
SystemInfo: DNSServers = 62.197.111.140;109.88.203.3
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 120x120
SystemInfo: ComputerManufacturer = Acer
SystemInfo: ComputerModel = 
SystemInfo: ComputerInstallationDate = sam. juil. 27 2019
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 6.900000095367432
SystemInfo: WindowsSATCPU = 9.100000381469727
SystemInfo: WindowsSATMemory = 9.100000381469727
SystemInfo: WindowsSATDisk = 8.449999809265137
SystemInfo: WindowsSATGraphics = 6.900000095367432
SystemInfo: WindowsSATD3D = 9.899999618530273
SystemInfo: WindowsFullVersion = 10.0.18362
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true
 

0 0
Score : 1641

Bonjour,
Pour l'instant, deux problèmes sont recensés :
Erreur de connexion :
Si vous ne souhaitez pas attendre la correction d'Ankama, vous pouvez régler le problème vous même, je l'explique ici : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible?page=1#entry46088

Une erreur est survenue :
On commence à peine à se pencher dessus, ce bug n'a été remonté qu'aujourd'hui.
Je vous invite à regarder ici pour l'instant et idéalement à répondre à mes questions voir, essayer le launcher si vous passer sans launcher actuellement : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible?page=1#entry46115

 

0 0
Score : 44

idem avec luncher

0 0
Score : 100

Bonjour SephLarm,

avez vous essayer la/les solution(s) proposée(s) sur ce sujet ? : https://www.krosmaga.com/fr/forum/7-discussions-generales/5833-jeu-inaccessible

Votre problème semble identique à celui mentionné dans le sujet en question.

0 0
Score : 2

Idem impossible de jouer le jeu s'éteint au démarrage..

0 0
Réagir à ce sujet