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Trackers Ankama

Connection impossible

Par -Lepine- 13 Décembre 2017 - 23:23:17
AnkaTracker

Les données du serveur de mise a jour semblent être désynchronisées

Spoiler (cliquez ici pour afficher le spoil)

Error : U04020025 Les données du serveur de mise à jour semblent être désynchronisées. Nos équipes travaillent actuellement à la résolution de ce problème. Veuillez réessayer dans quelques minutes. State.ici & mesh files are out of sync -------------------- [WARN   ] Can't load translations qt fr C:/Users/Marc/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/Marc/AppData/Local/Ankama/Krosmaga/transition/translations  [INFO   ] Loading plugin steam [ERROR  ] Can not init the steam api  [ERROR  ] Plugin initialization failed [WARN   ] Plugin steam not loaded [INFO   ] Loading plugin uniqueinstance [CONFIG ] Zaap is *NOT* installed  [INFO   ] Loading plugin network_proxy [CONFIG ] Reloading proxy config  [TRACE  ] Uncrypting net.proxy.credentials  [TRACE  ] Uncrypting net.http.auth  [INFO   ] Loading plugin diagnostic_tool [INFO   ] Loading plugin eggsshelf [INFO   ] Loading plugin notifications [INFO   ] Loading plugin opengl_diagnostic [INFO   ] Loading plugin licenses [INFO   ] Loading plugin optionsdialog [INFO   ] Loading plugin windowstaskbar [INFO   ] Loading plugin eula [CONFIG ] Reloading eulas data  [INFO   ] Loading plugin about [INFO   ] Loading plugin ankama_account [TRACE  ] attempt to restore session of user lepine  [TRACE  ] Uncrypting ankama_accounts.33383136363931363134.users.782952.ApiKey  [CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2  [INFO   ] Loading plugin zaap_common_ui [INFO   ] Loading plugin app_options_ui [INFO   ] Loading plugin application_launcher [INFO   ] Loading plugin apps_provider [TRACE  ] Opening settings store C:/Users/Marc/AppData/Local/Ankama/USERDATA/Krosmaga/d4c983bcdbd2451c04da8f4c25a45476/1/settings/settings.ini  [INFO   ] Loading plugin localserver [INFO   ] Starting tcp connection on port 51143 [INFO   ] Loading plugin update [INFO   ] Project 'transition-qt5-win32' marked for update /mer. déc. 13 17:20:58 2017 [INFO   ] Project 'krosmaga' marked for update /mer. déc. 13 17:20:58 2017 [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/transition [INFO   ] Loading plugin monogame_ui [INFO   ] Loading plugin sound_engine [INFO   ] Loading plugin systemconfiguration [INFO   ] Loading plugin zapp_installer_controller [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game [TRACE  ] Opening settings store C:/Users/Marc/AppData/Local/Ankama/USERDATA/transition/00f04fda6775002e2527835632ac43a3/1/settings/backup.ini  [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/transition - Done [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game - Done [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200) [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 200) [INFO   ] Running check script [INFO   ] transition-qt5-win32 Up to date : 15.0  [INFO   ] transition-qt5-win32 Update finished in 0 seconds [TRACE  ] ankama_accounts.33383136363931363134.users.782952.ApiKey Uncrypted  [INFO   ] Starting request POST https://haapi.ankama.com/json/Ankama/v2/Account/SignOnWithApiKey [ERROR  ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Failed (status : 0; Connection closed) [ERROR  ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Failed (status : 0; Connection closed) [WARN   ] Running network diagnostic for http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Host resolved as 24.200.120.10  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Host resolved as 24.200.120.16  [INFO   ] Starting request HEAD http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Server : Apache  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header ETag : "ff29e787504bb68c9b974d04e6add1f7:1513171912"  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Last-Modified : Wed, 13 Dec 2017 13:31:52 GMT  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Accept-Ranges : bytes  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Content-Length : 351  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Content-Type : text/plain  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Date : Wed, 13 Dec 2017 22:20:59 GMT  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Header Connection : keep-alive  [WARN   ] diag  http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Error: 200 Qt error: 0 Unknown error  [ERROR  ] Can not download http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici [WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties: [WARN   ]     akm::updater::ApplicationInfo::settingsDirectory [TRACE  ] Carousel : parsing json data [TRACE  ] Image file:///C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png [WARN   ] libpng warning: iCCP: known incorrect sRGB profile [WARN   ] libpng warning: iCCP: known incorrect sRGB profile [CONFIG ] Queuing krosmaga  [INFO   ] Checking and installing 'krosmaga'' updates... [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200) [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici [INFO   ] Exploring C:/Users/Marc/AppData/Local/Ankama/Krosmaga/game - Done [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200) [CONFIG ] Update triggered by remote  [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh [INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh Finished (status : 200) [INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature Finished (status : 200) [ERROR  ] State.ici & mesh files are out of sync [INFO   ] Update finished krosmaga  [ERROR  ] Update failed [TRACE  ] Transition stopped  [WARN   ] QThread: Destroyed while thread is still running [INFO   ] Request POST https://haapi.ankama.com/json/Ankama/v2/Account/SignOnWithApiKey Finished (status : 200) [TRACE  ] Crypting ankama_accounts.33383136363931363134.users.782952.ApiKey  [TRACE  ] ankama_accounts.33383136363931363134.users.782952.ApiKey Sucessfully crypted  SystemInfo: OpenGLVersion = 2.0 SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861) SystemInfo: OpenGLRenderer = ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0) SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode; SystemInfo: UserLanguage = fr SystemInfo: UserCountry = CA SystemInfo: UserTimezone = -5 SystemInfo: DefaultJavaVersion =  SystemInfo: OsName = Windows SystemInfo: OsVersion = 10.0.15063 SystemInfo: OsExtra =  SystemInfo: OsArch = amd64 SystemInfo: TotalSystemMemory = 4176154624 SystemInfo: FreeSystemMemory = 2032435200 SystemInfo: CPUVendor = GenuineIntel SystemInfo: CPUName = Intel(R) Celeron(R) CPU N2840 @ 2.16GHz SystemInfo: CPUId = 8-6-7 SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;HyperThreading SystemInfo: CPUCachesSize = 0;32;0 SystemInfo: CPUCores = 2 SystemInfo: CPUFrequencies = 2159 SystemInfo: CPUNominalFrequencies = 2159 SystemInfo: VideoCardVendorId = 32902 SystemInfo: VideoCardVendorName = Intel SystemInfo: VideoCardDeviceName = Intel(R) HD Graphics SystemInfo: VideoCardDeviceId = 3889 SystemInfo: VideoCardDedicatedMemory = 2155186176 SystemInfo: VideoCardDriverInstallationDate = lun. déc. 21 2015 SystemInfo: VideoCardDriverVersion = 10.18.10.4358 SystemInfo: VideoCardDriverName = igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 SystemInfo: DNSServers = 192.168.0.1 SystemInfo: Laptop = false SystemInfo: ScreenSize = 1366x768 SystemInfo: ScreenLogicalDpi = 96x96 SystemInfo: ComputerManufacturer = ASUSTeK COMPUTER INC. SystemInfo: ComputerModel =  SystemInfo: ComputerInstallationDate = ven. nov. 3 2017 SystemInfo: DirectXVersion = 11.0 SystemInfo: WindowsSATScore = 4.400000095367432 SystemInfo: WindowsSATCPU = 5.199999809265137 SystemInfo: WindowsSATMemory = 5.900000095367432 SystemInfo: WindowsSATDisk = 5.900000095367432 SystemInfo: WindowsSATGraphics = 4.400000095367432 SystemInfo: WindowsSATD3D = 9.899999618530273 SystemInfo: WindowsFullVersion = 10.0.15063 SystemInfo: WindowsCodeSet = 1252 SystemInfo: WindowsSafeMode = false SystemInfo: SteamInstalled = false

??????? Quel est le problème
0 0
Première intervention Ankama

Bonjour, 
Il semble que ton updater ait un souci. Tu peux tenter d'effacer entièrement le répertoire d'installation. 
Depuis l'updater, clique sur la molette des options en haut -> bouton Krosmaga -> bouton "Ouvrir le dossier d'installation" -> Efface le dossier dans son intégralité. 
Tu peux désormais réinstaller le jeu depuis zero.
Dis nous si ça corrige ton problème.

Voir le message dans son contexte
Réactions 5

Bonjour, 
Il semble que ton updater ait un souci. Tu peux tenter d'effacer entièrement le répertoire d'installation. 
Depuis l'updater, clique sur la molette des options en haut -> bouton Krosmaga -> bouton "Ouvrir le dossier d'installation" -> Efface le dossier dans son intégralité. 
Tu peux désormais réinstaller le jeu depuis zero.
Dis nous si ça corrige ton problème.

Score : 1

Salut,
Depuis ce matin je ne peut plus me connecter au serveur .
Le message d'erreur est le suivant : "la connection avec le serveur a été interrompue"
et ce , a chaque fois que je lance l'application . Ma connexion internet n'a aucun problème,j'ai essayé de desintaller ,reinstaller le jeu , rien n'y fait. Est ce un problème de vos serveurs?

0 0
Score : 1

ça me fait la même chose, cela doit être les serveurs

0 0

Le problème est résolu. Merci pour votre patience et votre compréhension. Bon jeu à tous. 

Score : 1

j ai un soucis je peux pas me connecter sur mon compte pourtant mes identifiants sont correctes je suis obliger de poster ce commentaire avec un compte secondaire
 

ah c est bon sa marche

0 0
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