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Error code: U04040025 State.ici & mesh files are out of sync

By D1NO#5385 December 20, 2016, 01:22:30

Hello!

After installing wakfu on my computer I got the following error message and could not get the launcher to launch the game, reinstalled multiple times and restarted my pc, nothing worked so far.

Please lend me a hand:

Error : U04020025
The update server data appears to be out of sync. Our teams are working on the problem. Please try again in a few minutes.
State.ici & mesh files are out of sync
--------------------
[WARN   ] Can't load translations qt en C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/transition/translations
[INFO   ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed
[INFO   ] Loading plugin steam
[ERROR  ] Can not init the steam api
[ERROR  ] Plugin initialization failed
[WARN   ] Plugin steam not loaded
[INFO   ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config
[TRACE  ] Uncrypting net.proxy.credentials
[TRACE  ] Uncrypting net.http.auth
[INFO   ] Loading plugin diagnostic_tool
[INFO   ] Loading plugin eggsshelf
[INFO   ] Loading plugin notifications
[INFO   ] Loading plugin opengl_diagnostic
[INFO   ] Loading plugin licenses
[INFO   ] Loading plugin optionsdialog
[INFO   ] Loading plugin windowstaskbar
[INFO   ] Loading plugin eula
[CONFIG ] Reloading eulas data
[INFO   ] Loading plugin about
[INFO   ] Loading plugin ankama_account
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2
[INFO   ] Loading plugin zaap_common_ui
[INFO   ] Loading plugin app_options_ui
[INFO   ] Loading plugin application_launcher
[INFO   ] Loading plugin apps_provider
[TRACE  ] Opening settings store C:/Users/Asdfgh/AppData/Local/Ankama/USERDATA/Krosmaga/9d9969c1f0d5805591f3924a9015d998/1/settings/settings.ini
[INFO   ] Loading plugin localserver
[INFO   ] Starting tcp connection on port 55607
[INFO   ] Loading plugin update
[INFO   ] Project 'transition-qt5-win32' marked for update /di dec 20 01:18:42 2016
[INFO   ] Project 'krosmaga' marked for update /di dec 20 01:18:42 2016
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/transition
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Loading plugin monogame_ui
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Loading plugin sound_engine
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Loading plugin systemconfiguration
[INFO   ] Loading plugin zapp_installer_controller
[TRACE  ] Opening settings store C:/Users/Asdfgh/AppData/Local/Ankama/USERDATA/transition/d1b183cdf8512559a59281b5d7b4d75c/1/settings/backup.ini
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[INFO   ] activating component 'default'
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 200)
[INFO   ] Running check script
[INFO   ] transition-qt5-win32 Up to date : 15.0
[INFO   ] transition-qt5-win32 Update finished in 0 seconds
[WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN   ]     akm::updater::ApplicationInfo::settingsDirectory
[TRACE  ] Carousel : parsing json data
[TRACE  ] Image file:///C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png
[WARN   ] qrc:///monogame_ui/qml/UpdaterChrome.qml:38:5: QML Image: Cannot open: file:///C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/logo_icon.png
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[INFO   ] Repo url changed, forcing update
[CONFIG ] Update triggered by remote
[INFO   ] Running check script
[CONFIG ] Update triggered by check script
[CONFIG ] Queuing krosmaga
[INFO   ] Checking and installing 'krosmaga'' updates...
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Exploring C:/Users/Asdfgh/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[INFO   ] Repo url changed, forcing update
[CONFIG ] Update triggered by remote
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature
[INFO   ] activating component 'win64'
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature Finished (status : 200)
[ERROR  ] State.ici & mesh files are out of sync
[INFO   ] Update finished krosmaga
[ERROR  ] Update failed
[TRACE  ] Transition stopped
[WARN   ] QThread: Destroyed while thread is still running


SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (NVIDIA GeForce  GTX 555 Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = nl
SystemInfo: UserCountry = NL
SystemInfo: UserTimezone = 1
SystemInfo: DefaultJavaVersion =
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 10.0.14393
SystemInfo: OsExtra =
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 8477941760
SystemInfo: FreeSystemMemory = 4736503808
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz
SystemInfo: CPUId = 7-6-a
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;AVX;AES;HyperThreading
SystemInfo: CPUCachesSize = 0;32;0
SystemInfo: CPUCores = 4
SystemInfo: CPUFrequencies = 3001
SystemInfo: CPUNominalFrequencies = 3001
SystemInfo: VideoCardVendorId = 4318
SystemInfo: VideoCardVendorName = Nvidia
SystemInfo: VideoCardDeviceName = NVIDIA GeForce  GTX 555
SystemInfo: VideoCardDeviceId = 4614
SystemInfo: VideoCardDedicatedMemory = 2210398208
SystemInfo: VideoCardDriverInstallationDate = wo mei 27 2015
SystemInfo: VideoCardDriverVersion = 9.17.10.4229
SystemInfo: VideoCardDriverName = igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
SystemInfo: DNSServers = 192.168.2.254
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = Alienware
SystemInfo: ComputerModel =
SystemInfo: ComputerInstallationDate = di okt 4 2016
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 7.699999809265137
SystemInfo: WindowsSATCPU = 7.699999809265137
SystemInfo: WindowsSATMemory = 7.699999809265137
SystemInfo: WindowsSATDisk = 7.800000190734863
SystemInfo: WindowsSATGraphics = 7.699999809265137
SystemInfo: WindowsSATD3D = 9.899999618530273
SystemInfo: WindowsFullVersion = 10.0.14393
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true

 

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Score : 94

I am having the same problem trying to update on windows7 today, with the Brotherhood of Oropo update. Reinstalling doesn't change anything. Any clues on what to do?

Here is the log from the diagnostic tool

Spoiler (click here to show spoiler)

Error : U04020025
The update server data appears to be out of sync. Our teams are working on the problem. Please try again in a few minutes.
State.ici & mesh files are out of sync
--------------------
[WARN   ] Can't load translations qt en C:/Users/marietta/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/marietta/AppData/Local/Ankama/Krosmaga/transition/translations
[INFO   ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed
[INFO   ] Loading plugin steam
[ERROR  ] Can not init the steam api
[ERROR  ] Plugin initialization failed
[WARN   ] Plugin steam not loaded
[INFO   ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config
[TRACE  ] Uncrypting net.proxy.credentials
[TRACE  ] Uncrypting net.http.auth
[INFO   ] Loading plugin diagnostic_tool
[INFO   ] Loading plugin eggsshelf
[INFO   ] Loading plugin notifications
[INFO   ] Loading plugin opengl_diagnostic
[INFO   ] Loading plugin licenses
[INFO   ] Loading plugin optionsdialog
[INFO   ] Loading plugin windowstaskbar
[INFO   ] Loading plugin eula
[CONFIG ] Reloading eulas data
[INFO   ] Loading plugin about
[INFO   ] Loading plugin ankama_account
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2
[INFO   ] Loading plugin zaap_common_ui
[INFO   ] Loading plugin app_options_ui
[INFO   ] Loading plugin application_launcher
[INFO   ] Loading plugin apps_provider
[TRACE  ] Opening settings store C:/Users/marietta/AppData/Local/Ankama/USERDATA/Krosmaga/206ef0078918c196f1f7b72363237f93/1/settings/settings.ini
[INFO   ] Loading plugin localserver
[INFO   ] Starting tcp connection on port 59714
[INFO   ] Loading plugin update
[INFO   ] Project 'transition-qt5-win32' marked for update /Τετ Δεκ 13 01:24:24 2017
[INFO   ] Project 'krosmaga' marked for update /Τετ Δεκ 13 01:24:24 2017
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/transition
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Loading plugin monogame_ui
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Loading plugin sound_engine
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Loading plugin systemconfiguration
[INFO   ] Loading plugin zapp_installer_controller
[TRACE  ] Opening settings store C:/Users/marietta/AppData/Local/Ankama/USERDATA/transition/7122be8f8a56743f5f40dfdebf13a19d/1/settings/backup.ini
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 200)
[INFO   ] Running check script
[INFO   ] transition-qt5-win32 Up to date : 15.0
[INFO   ] transition-qt5-win32 Update finished in 0 seconds
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[CONFIG ] Update triggered by remote
[INFO   ] Running check script
[CONFIG ] Update triggered by check script
[WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN   ]     akm::updater::ApplicationInfo::settingsDirectory
[TRACE  ] Carousel : parsing json data
[TRACE  ] Image file:///C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[CONFIG ] Queuing krosmaga
[INFO   ] Checking and installing 'krosmaga'' updates...
[WARN   ] Project tree not found (or, IGNORE_LOCAL_TREE) - creating it
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Exploring C:/Users/marietta/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[CONFIG ] Update triggered by remote
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature Finished (status : 200)
[ERROR  ] State.ici & mesh files are out of sync
[INFO   ] Update finished krosmaga
[ERROR  ] Update failed
[TRACE  ] Transition stopped
[WARN   ] QThread: Destroyed while thread is still running


SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (NVIDIA GeForce GT 240 Direct3D11 vs_4_1 ps_4_1)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = en
SystemInfo: UserCountry = GR
SystemInfo: UserTimezone = 2
SystemInfo: DefaultJavaVersion =
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 6.1.7601
SystemInfo: OsExtra = Service Pack 1.0
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 4285648896
SystemInfo: FreeSystemMemory = 1626124288
SystemInfo: CPUVendor = GenuineIntel
SystemInfo: CPUName = Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
SystemInfo: CPUId = 5-6-e
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;HyperThreading
SystemInfo: CPUCachesSize = 32;256;8192
SystemInfo: CPUCores = 4
SystemInfo: CPUFrequencies = 2668
SystemInfo: CPUNominalFrequencies = 2668
SystemInfo: VideoCardVendorId = 4318
SystemInfo: VideoCardVendorName = Nvidia
SystemInfo: VideoCardDeviceName = NVIDIA GeForce GT 240
SystemInfo: VideoCardDeviceId = 3235
SystemInfo: VideoCardDedicatedMemory = 1073741824
SystemInfo: VideoCardDriverInstallationDate = Τρι Φεβ 3 2015
SystemInfo: VideoCardDriverVersion = 9.18.13.4144
SystemInfo: VideoCardDriverName = nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SystemInfo: DNSServers = 192.168.1.254
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = To Be Filled By O.E.M.
SystemInfo: ComputerModel =
SystemInfo: ComputerInstallationDate = Κυρ Οκτ 15 2017
SystemInfo: DirectXVersion = 10.1
SystemInfo: WindowsSATScore = 5.900000095367432
SystemInfo: WindowsSATCPU = 7.199999809265137
SystemInfo: WindowsSATMemory = 7.5
SystemInfo: WindowsSATDisk = 5.900000095367432
SystemInfo: WindowsSATGraphics = 6.699999809265137
SystemInfo: WindowsSATD3D = 6.699999809265137
SystemInfo: WindowsFullVersion = 6.1.7601
SystemInfo: WindowsCodeSet = 1253
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = false

 
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