Hi, Simon-Magus, sorry for taking so long to answer. Can you upload the content of the output_log.txt file to pastebin so I can take a look at it ?
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Ankama Trackers
Zaap/Kormaga folder empty
By Simon-Magus July 06, 2020, 11:00:42
AnkaTracker
Greetings. I have been getting a black screen error for a long time. There is nothing left to try. I think that the game can not connect to the server for an error (I'm in Turkey).
C / Username / AppData / Roaming / zaap / krosmaga folder looks empty. I don't know if this folder is normally a file or not. Can someone upload it for me if it should be?


Thank you. My English is bad, I apologize for the mistakes.
First Ankama intervention

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The files should be in AppData/Local/...
How do you try connecting yourself? Is it using the Ankama launcher?
I am using Ankama Launcher. But they get black screen error all my friends like me in Turkey.
There is no main file in AppData/Local.
In AppData/LocalLow, there are:
Download it to some other folder.
Here is the game files if you want to do it manually. Krosmaga
It didn't work. Other Turkish friends like me continue to get a black screen error.
Sorry I forgot about your trouble. I'd advise you to send a ticket to the Ankama support describing your problem. I've also given the information to some dev but I can't promise they will be able to look at it, so adding some tickets from you and your friends could help.
Thank you. I sent a ticket on the subject. Although eight days have passed, it has not been resolved. (Ticket Id: #2634834)
During this process, I asked one of my friends. He also received a black screen error like the others. So the number rose to four. I am sure the problem is from the servers. My hope that Ankama will solve the problem is gradually decreasing.
I tested it on my phone today. It works smoothly. But it doesn't work on the computer (launcher and steam).
Hi, Simon-Magus, sorry for taking so long to answer. Can you upload the content of the output_log.txt file to pastebin so I can take a look at it ?
Hello. Thanks for your answer. I just saw your message because I was on vacation.
I uploaded the content of the file you requested: https://dpaste.com/FFK8CN63A