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Score : 174

Zaap/Kormaga folder empty

By Simon-Magus#3661 July 06, 2020, 11:00:42

AnkaTracker

Greetings. I have been getting a black screen error for a long time. There is nothing left to try. I think that the game can not connect to the server for an error (I'm in Turkey).

C / Username / AppData / Roaming / zaap / krosmaga folder looks empty. I don't know if this folder is normally a file or not. Can someone upload it for me if it should be?

I have been dealing with this problem for several months. Now I want to return to Krosmaga sad

Please help.

Thank you. My English is bad, I apologize for the mistakes.

First Ankama intervention

[Bouillie] - DEV TEAM - July 22, 2020, 09:36:15

Hi, Simon-Magus, sorry for taking so long to answer. Can you upload the content of the output_log.txt file to pastebin so I can take a look at it ?

See message in context

Reactions 19

Score : 1332

Lodesu#6436 July 06, 2020, 17:18:48

The files should be in AppData/Local/...

How do you try connecting yourself? Is it using the Ankama launcher?

Score : 174

Simon-Magus#3661 July 06, 2020, 18:29:57

I am using Ankama Launcher. But they get black screen error all my friends like me in Turkey.

There is no main file in AppData/Local.

In AppData/LocalLow, there are:

Score : 2

iNTiMiD4T0R#9728 July 07, 2020, 04:51:19

Download it to some other folder.
Here is the game files if you want to do it manually. Krosmaga

Score : 174

Simon-Magus#3661 July 07, 2020, 09:55:27

It didn't work. Other Turkish friends like me continue to get a black screen error.

2 replies

Score : 1332

Lodesu#6436 July 11, 2020, 03:28:36

Simon-Magus|2020-07-07 11:35:37
My three friends tried with different computer and internet connections. All three received a black screen error. My video card gtx1050ti, up to date.

Krosmaga was running smoothly before. It started to give black screen error for the first time in April. It has not improved since then. My friends in Turkey as they begin receiving the same error. None of us can go back to the game.

Sorry I forgot about your trouble. I'd advise you to send a ticket to the Ankama support describing your problem. I've also given the information to some dev but I can't promise they will be able to look at it, so adding some tickets from you and your friends could help.

Score : 174

Simon-Magus#3661 July 11, 2020, 09:48:58

Thank you. I sent a ticket on the subject. Although eight days have passed, it has not been resolved. (Ticket Id: #2634834)

During this process, I asked one of my friends. He also received a black screen error like the others. So the number rose to four. I am sure the problem is from the servers. My hope that Ankama will solve the problem is gradually decreasing.

2 replies

Score : 174

Simon-Magus#3661 July 17, 2020, 10:27:43

I tested it on my phone today. It works smoothly. But it doesn't work on the computer (launcher and steam).

[Bouillie] - DEV TEAM - July 22, 2020, 09:36:15

Hi, Simon-Magus, sorry for taking so long to answer. Can you upload the content of the output_log.txt file to pastebin so I can take a look at it ?

Score : 174

Simon-Magus#3661 July 26, 2020, 13:20:22

Hello. Thanks for your answer. I just saw your message because I was on vacation.

I uploaded the content of the file you requested: https://dpaste.com/FFK8CN63A

[Bouillie] - DEV TEAM - July 28, 2020, 10:49:19

Ok, It looks like some files are missing in your game installation (multiple occurences of "Unable to open archive file...").

I also see that you copied the game to another directory, so that may be the cause for those errors (if some files were not copied).

I would first advise to reinstall / repair your installation using the Ankama launcher.
Then, if the problem is still there, send me the content of your output_log again.

Score : 174

Simon-Magus#3661 July 28, 2020, 19:48:20

I tried, the result is the same. Not only me, but my friends (four of us) are getting the same error.

Outpot_log: https://dpaste.com/68T3GVHF4
AssetBundles/ui: https://i.hizliresim.com/xT2skK.jpg
Dxdiag: https://dpaste.com/33PWCLPR7

[Bouillie] - DEV TEAM - July 30, 2020, 11:14:49

Ok, I'm trying to find out whether your files are corrupted or if it's an access problem.

Could you try to zip and upload somewhere one of the problematic file ?
AssetBundles\ui\menus\questmanagerui for example.

Thanks

Score : 174

Simon-Magus#3661 July 30, 2020, 15:55:26

Of course.

questmanagerui: https://app.box.com/s/3mer1pl28hss7nl2aks8ksbdwy08a88u
Others who gave an error: https://app.box.com/s/qk0f2y4crqluxcxusbn6xdmla5wqwv4f

[Bouillie] - DEV TEAM - July 30, 2020, 17:46:42

The good news is that your files are fine.
The bad news is something is preventing the game to load its files.

- Check if your antivirus software is blocking something.
- Try launching the game directly from the executable.
- You can also try launching it in admin mode.

It could also be some bad access rights on the installation directory, but if the problem persists after uninstalling and reinstalling, that's probably not it.

5 replies

Score : 174

Simon-Magus#3661 January 27, 2021, 10:04:41

[Bouillie]|2020-07-30 15:46:42
The good news is that your files are fine.
The bad news is something is preventing the game to load its files.

- Check if your antivirus software is blocking something.
- Try launching the game directly from the executable.
- You can also try launching it in admin mode.

It could also be some bad access rights on the installation directory, but if the problem persists after uninstalling and reinstalling, that's probably not it.

Hello Bouillie,

Krosmaga servers are preventing the loading of game files. In the past period, new people have also tried. The result is the same. Krosmaga servers were blocking the entrance from Turkey. What do you need to be convinced?

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