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"The update server appears to be out of sync"

By Tzilla160 July 02, 2018, 16:04:39

It's been a while since I launched the game on my computer, and when I attempted I got the message that I labeled the thread. I went into the details and copied the log, but I don't speak programming/computer so I have no idea what any of it means.




Error : U04020025
The update server data appears to be out of sync. Our teams are working on the problem. Please try again in a few minutes.
State.ici & mesh files are out of sync
--------------------
[INFO   ] Version    : 5.0
[WARN   ] Can't load translations qt en C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/transition/translations;C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/transition/translations 
[INFO   ] Loading plugin uniqueinstance
[CONFIG ] Zaap is *NOT* installed 
[INFO   ] Loading plugin steam
[ERROR  ] Can not init the steam api 
[ERROR  ] Plugin initialization failed
[WARN   ] Plugin steam not loaded
[INFO   ] Loading plugin network_proxy
[CONFIG ] Reloading proxy config 
[TRACE  ] Uncrypting net.proxy.credentials 
[TRACE  ] Uncrypting net.http.auth 
[INFO   ] Loading plugin diagnostic_tool
[INFO   ] Loading plugin eggsshelf
[INFO   ] Loading plugin notifications
[INFO   ] Loading plugin opengl_diagnostic
[INFO   ] Loading plugin licenses
[INFO   ] Loading plugin optionsdialog
[INFO   ] Loading plugin windowstaskbar
[INFO   ] Loading plugin eula
[CONFIG ] Reloading eulas data 
[INFO   ] Loading plugin about
[INFO   ] Loading plugin ankama_account
[TRACE  ] attempt to restore session of user imabeastgir@gmail.com 
[TRACE  ] Uncrypting ankama_accounts.33383136363931363134.users.115989172.ApiKey 
[CONFIG ] Adding account for endPoint https://haapi.ankama.com/json/Ankama/v2 
[INFO   ] Loading plugin zaap_common_ui
[INFO   ] Loading plugin app_options_ui
[INFO   ] Loading plugin application_launcher
[INFO   ] Loading plugin apps_provider
[TRACE  ] Opening settings store C:/Users/Aaron/AppData/Local/Ankama/USERDATA/Krosmaga/be90cb138988c49342564c805d9aa34b/1/settings/settings.ini 
[INFO   ] Loading plugin localserver
[INFO   ] Starting tcp connection on port 56286
[INFO   ] Loading plugin update
[INFO   ] Project 'transition-qt5-win32' marked for update /Mon Jul 2 09:59:00 2018
[INFO   ] Project 'krosmaga' marked for update /Mon Jul 2 09:59:00 2018
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/transition
[INFO   ] Loading plugin monogame_ui
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Loading plugin sound_engine
[INFO   ] Loading plugin systemconfiguration
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Loading plugin zapp_installer_controller
[TRACE  ] Opening settings store C:/Users/Aaron/AppData/Local/Ankama/USERDATA/transition/74b6ebcfabe81fe5297ed60f5a7116d1/1/settings/backup.ini 
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/transition - Done
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/transition-qt5-win32/updates/state.ici Finished (status : 200)
[CONFIG ] Update triggered by remote 
[INFO   ] Running check script
[CONFIG ] Update triggered by check script 
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Running check script
[INFO   ] transition-qt5-win32 Up to date : 15.0 
[INFO   ] transition-qt5-win32 Update finished in 0 seconds
[TRACE  ] ankama_accounts.33383136363931363134.users.115989172.ApiKey Uncrypted 
[INFO   ] Starting request POST https://haapi.ankama.com/json/Ankama/v2/Account/SignOnWithApiKey
[WARN   ] QQmlExpression: Expression qrc:///monogame_ui/qml/Monogame.qml:96:26 depends on non-NOTIFYable properties:
[WARN   ]     akm::updater::ApplicationInfo::settingsDirectory
[TRACE  ] Carousel : parsing json data
[TRACE  ] Image file:///C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png is already cached as C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game/updater_data/icons/img_background_updater.png
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[WARN   ] libpng warning: iCCP: known incorrect sRGB profile
[CONFIG ] Queuing krosmaga 
[INFO   ] Checking and installing 'krosmaga'' updates...
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/repositories.json
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/repositories.json Finished (status : 200)
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici
[INFO   ] Exploring C:/Users/Aaron/AppData/Local/Ankama/Krosmaga/game - Done
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/state.ici Finished (status : 200)
[CONFIG ] Update triggered by remote 
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh
[INFO   ] Starting request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/mesh Finished (status : 200)
[INFO   ] Request GET http://dl.ak.ankama.com/updates/uc1/projects/krosmaga/updates/signature Finished (status : 200)
[ERROR  ] State.ici & mesh files are out of sync
[INFO   ] Update finished krosmaga 
[ERROR  ] Update failed
[TRACE  ] Transition stopped 
[WARN   ] QThread: Destroyed while thread is still running
[INFO   ] Request POST https://haapi.ankama.com/json/Ankama/v2/Account/SignOnWithApiKey Finished (status : 200)
[TRACE  ] Crypting ankama_accounts.33383136363931363134.users.115989172.ApiKey 
[TRACE  ] ankama_accounts.33383136363931363134.users.115989172.ApiKey Sucessfully crypted 


SystemInfo: OpenGLVersion = 2.0
SystemInfo: OpenGLDriver = OpenGL ES 2.0 (ANGLE 2.1.0.8613f4946861)
SystemInfo: OpenGLRenderer = ANGLE (Microsoft Basic Render Driver Direct3D11 vs_5_0 ps_5_0)
SystemInfo: OpenGLExtensions = GL_OES_element_index_uint;GL_OES_packed_depth_stencil;GL_OES_get_program_binary;GL_OES_rgb8_rgba8;GL_EXT_texture_format_BGRA8888;GL_EXT_read_format_bgra;GL_NV_pixel_buffer_object;GL_OES_mapbuffer;GL_EXT_map_buffer_range;GL_EXT_color_buffer_half_float;GL_OES_texture_half_float;GL_OES_texture_half_float_linear;GL_OES_texture_float;GL_OES_texture_float_linear;GL_EXT_texture_rg;GL_EXT_texture_compression_dxt1;GL_ANGLE_texture_compression_dxt3;GL_ANGLE_texture_compression_dxt5;GL_OES_compressed_ETC1_RGB8_texture;GL_EXT_sRGB;GL_ANGLE_depth_texture;GL_OES_depth32;GL_EXT_texture_storage;GL_OES_texture_npot;GL_EXT_draw_buffers;GL_EXT_texture_filter_anisotropic;GL_EXT_occlusion_query_boolean;GL_NV_fence;GL_EXT_disjoint_timer_query;GL_EXT_robustness;GL_EXT_blend_minmax;GL_ANGLE_framebuffer_blit;GL_ANGLE_framebuffer_multisample;GL_ANGLE_instanced_arrays;GL_ANGLE_pack_reverse_row_order;GL_OES_standard_derivatives;GL_EXT_shader_texture_lod;GL_EXT_frag_depth;GL_ANGLE_texture_usage;GL_ANGLE_translated_shader_source;GL_EXT_discard_framebuffer;GL_EXT_debug_marker;GL_OES_EGL_image;GL_EXT_unpack_subimage;GL_NV_pack_subimage;GL_OES_vertex_array_object;GL_KHR_debug;GL_ANGLE_lossy_etc_decode;
SystemInfo: UserLanguage = en
SystemInfo: UserCountry = US
SystemInfo: UserTimezone = -5
SystemInfo: DefaultJavaVersion = 1.8.0.40
SystemInfo: OsName = Windows
SystemInfo: OsVersion = 10.0.16299
SystemInfo: OsExtra = 
SystemInfo: OsArch = amd64
SystemInfo: TotalSystemMemory = 3697217536
SystemInfo: FreeSystemMemory = 916463616
SystemInfo: CPUVendor = AuthenticAMD
SystemInfo: CPUName = AMD A6-5200 APU with Radeon(TM) HD Graphics 
SystemInfo: CPUId = 1-16-0
SystemInfo: CPUFeatures = SSE;SSE2;SSE3;SSE4.1;SSE4.2;SSE4a;AVX;AES;HyperThreading
SystemInfo: CPUCachesSize = 8200;2048;0
SystemInfo: CPUCores = 4
SystemInfo: CPUFrequencies = 2000
SystemInfo: CPUNominalFrequencies = 2000
SystemInfo: VideoCardVendorId = 4098
SystemInfo: VideoCardVendorName = AMD
SystemInfo: VideoCardDeviceName = AMD Radeon HD 8400 / R3 Series
SystemInfo: VideoCardDeviceId = 38960
SystemInfo: VideoCardDedicatedMemory = 536870912
SystemInfo: VideoCardDriverInstallationDate = Wed May 16 2018
SystemInfo: VideoCardDriverVersion = 24.20.11016.4
SystemInfo: VideoCardDriverName = C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\amdxc64.dll
SystemInfo: DNSServers = 75.75.75.75;75.75.76.76
SystemInfo: Laptop = false
SystemInfo: ScreenSize = 1920x1080
SystemInfo: ScreenLogicalDpi = 96x96
SystemInfo: ComputerManufacturer = Hewlett-Packard
SystemInfo: ComputerModel = 
SystemInfo: ComputerInstallationDate = Wed Nov 22 2017
SystemInfo: DirectXVersion = 11.0
SystemInfo: WindowsSATScore = 4.5
SystemInfo: WindowsSATCPU = 6.800000190734863
SystemInfo: WindowsSATMemory = 5.900000095367432
SystemInfo: WindowsSATDisk = 5.900000095367432
SystemInfo: WindowsSATGraphics = 4.5
SystemInfo: WindowsSATD3D = 4.5
SystemInfo: WindowsFullVersion = 10.0.16299
SystemInfo: WindowsCodeSet = 1252
SystemInfo: WindowsSafeMode = false
SystemInfo: SteamInstalled = true
 

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