FR EN ES
Browse forums 
Ankama Trackers

Error: Update required, please restart the game

By DaigustoYai#5162 January 10, 2018, 15:09:22
AnkaTracker

I've been getting this for the past two days since redownloading the game. Reinstalling doesn't seem to change the problem and it seems to happen 9/10 times and I seem to get lucky eventually and it just connects. 

This morning however, Iv'e had no luck for the past 20 minutes.

The launcher claims 'Everything is up to date - Version 1.7.3.9495' on the stand alone version.

There are no firewalls that are blocking the game, internet is stable through Ethernet and I was playing the game not 12 hours ago. 

Any advice?

0 0
First Ankama intervention

Hello. 
We have described a way to clean up your data files in Krosmaga here. Try it out, and see if it solves the bug; otherwise, we'd be grateful if you could give us your error's log. 

Sorry about that, and thanks in advance for your feedback. 

See message in context
Reactions 3

Hello. 
We have described a way to clean up your data files in Krosmaga here. Try it out, and see if it solves the bug; otherwise, we'd be grateful if you could give us your error's log. 

Sorry about that, and thanks in advance for your feedback. 

Score : 44

Unfortunately, that didn't solve the issue. I've posted my krosmaga-log below.

Spoiler (click here to show spoiler)

Initialize engine version: 5.6.4p3 (11e8f66cfca7)
GfxDevice: creating device client; threaded=1
Direct3D:
    Version:  Direct3D 11.0 [level 11.0]
    Renderer: NVIDIA GeForce GTX 750 (ID=0x1381)
    Vendor:   NVIDIA
    VRAM:     1993 MB
    Driver:   22.21.13.8569
Begin MonoManager ReloadAssembly
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Assembly-CSharp.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.UI.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Analytics.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Analytics.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Purchasing.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\UnityEngine.Purchasing.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.OMG.Data.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.OMG.Data.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.OMG.Protocol.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.OMG.Protocol.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.Spin.Connector.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.Spin.Connector.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.Spin.Sessions.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ankama.Spin.Sessions.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Google.ProtocolBuffersLite.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Google.ProtocolBuffersLite.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\ObjectPool.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\ObjectPool.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\sharedRuntime.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\sharedRuntime.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\urecordRuntime.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\urecordRuntime.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\GAF.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\GAF.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ionic.Zip.Reduced.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Ionic.Zip.Reduced.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\MiniJson.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\MiniJson.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\ZaapClient.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\ZaapClient.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\RedShellSDK.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\RedShellSDK.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Common.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Common.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Security.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Security.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Stores.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Stores.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Apple.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Apple.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Tizen.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Tizen.dll into Unity Child Domain
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\winrt.dll (this message is harmless)
Loading C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\winrt.dll into Unity Child Domain
- Completed reload, in  0.041 seconds
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\System.Core.dll (this message is harmless)
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\System.dll (this message is harmless)
Initializing input.
Input initialized.
desktop: 1600x900 60Hz; virtual: 2966x900 at -1366,0
Initialized touch support.
UnloadTime: 1.552490 ms
STREAMINGASSETS_BUNDLES is defined !
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

=== START 10/01/2018 14:52:45.464 ===
version: 1.7.3.9495
Trying connection to Transition, on port 61372
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\System.Configuration.dll (this message is harmless)
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\System.Xml.dll (this message is harmless)
Connection to Transition: OK
DontDestroyOnLoad only work for root GameObjects or components on root GameObjects.
 
(Filename:  Line: 481)

Steam Initialized = False
Scene main_scene is loaded
[AudioManager] Boot successful.
Server:krosmaga-01 (https://ankama.akamaized.net/games/krosmaga/urls/1.7.3.9495_standalone.json)
    serverUrl:game1.platforms.krosmaga.com (prod)
    chatUrl:zaap-chat.ankama.com
    bundles:https://ankama.akamaized.net/games/krosmaga/bundles/1.7.3.9495_standalone/Windows/
adjust: SDK can only be used in Android, iOS, Windows Phone 8 or Windows Store apps.
Trying to connect to updater
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

Sending to transition: {"_msg_id":"REQUEST_API_TOKEN","game_id":"krosmaga"}
sending 52 bytes
Reading 97B from socket
Received from Transition: {    "_msg_id": "API_TOKEN",    "error": 0,    "token": "82073d377edf6fdd10c76293c9eef490"}
Connecting to game1.platforms.krosmaga.com with InterNetwork
OmgServerConnection: ConnectionStatus=Connecting
OmgServerConnection: ConnectionStatus=Connected
[DisconnectionHandler] Reconnected after 0 tries.
Starting authentication. Schemes available : ankama-login-password, ankama-token
Session created True , reco:False
[PlayerProfileSynchronizationFrame] load player account :  DaigustoYai
Set Player Profile; changed=True
OnPlayerAccountloadedEvent ; has action=True
[HttpRequest] Execute Request : url=https://haapi.ankama.com/json/Ankama/v2/Cms/Items/Get?template_key=NEWS&site=KROSMAGA&lang=en&page=1&count=6 header :Accept-Encoding=gzip
[HttpRequest] Execute Request : url=https://haapi.ankama.com/json/Ankama/v2/Cms/Items/Get?template_key=CHANGELOG&site=KROSMAGA&lang=en&page=1&count=1 header :Accept-Encoding=gzip
Platform assembly: C:\Users\Yai\AppData\Local\Ankama\Krosmaga\game\Krosmaga_Data\Managed\Mono.Security.dll (this message is harmless)
[PlayerProfileSynchronizationFrame] Loaded god statistics: 10.
INIT 102 playerQuests 32 rewardedQuest
[PlayerProfileSynchronizationFrame] Receive options.
[HttpRequest] 200
[HaapiCmsItemsListResult] process result : [{"image_url":null,"subtitle":null,"baseline":null,"type":"ARTICLE","category":null,"template_key":"CHANGELOG","sites":["KROSMAGA"],"id":"818415","name":"Patch 1.7 hotfix","lang":"en","date":"December 19, 2017","url":"http:\/\/www.krosmaga.com\/en\/news\/update\/818415-patch-1-7-hotfix","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/update\/818415-patch-1-7-hotfix","url_topic":null}]
[HttpRequest] 200
[HaapiCmsItemsListResult] process result : [{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2018\/01\/05\/829213.jpg","subtitle":null,"baseline":"In kawaii<\/i> but dangerous medieval Japan, hordes of skeletons<\/b> are rising and persistently advancing on a small, quiet village. Who will be crazy enough to stand in their way and make them bite the dust? The ninjas, of course! <\/b>Become one, unlock others, and save the world right now on your mobile device!<\/b><\/p>\r\n","type":"ARTICLE","category":"info","template_key":"NEWS","sites":["KROSMAGA"],"id":"829217","name":"Nindash is Coming to iOS!","lang":"en","date":"January 09, 2018","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/829217-nindash-coming-ios","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/829217-nindash-coming-ios","url_topic":"http:\/\/www.krosmaga.com\/en\/forum\/9-general-discussion\/3230-nindash-coming-ios"},{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2017\/12\/29\/825101.png","subtitle":null,"baseline":"Although new features arrive in the game patch after patch, that's not the only place where new features come into being! Toornament has just released its pick & ban feature!<\/b><\/p>\r\n","type":"ARTICLE","category":"info","template_key":"NEWS","sites":["KROSMAGA"],"id":"825103","name":"Toornament: Krosmaga's Partner!","lang":"en","date":"January 04, 2018","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/825103-toornament-krosmaga-partner","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/825103-toornament-krosmaga-partner","url_topic":"http:\/\/www.krosmaga.com\/en\/forum\/9-general-discussion\/3223-toornament-krosmaga-partner"},{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2017\/10\/31\/784447.png","subtitle":null,"baseline":"The Krosmaga World Series runs all year long,<\/b> but the month of January will be especially jam-packed with tournaments on the Krosmaga eSport circuit!<\/p>\r\n","type":"ARTICLE","category":"communaute","template_key":"NEWS","sites":["KROSMAGA"],"id":"819369","name":"KWS: December End-of-Season Tournament and OPEN Tournament","lang":"en","date":"January 03, 2018","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/819369-kws-december-end-season-tournament-open-tournament","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/819369-kws-december-end-season-tournament-open-tournament","url_topic":"http:\/\/www.krosmaga.com\/en\/forum\/9-general-discussion\/3220-kws-december-end-season-tournament-open-tournament"},{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2017\/12\/28\/824388.jpg","subtitle":null,"baseline":"Those of you who have been paying attention will already have read ToT's seasons greetings a little early in Gamakna<\/i> #5<\/b> a few days ago. For the rest of you, on the first day of the new year, ToT and everyone here at Ankama wish you a wonderful 2018!","type":"ARTICLE","category":"info","template_key":"NEWS","sites":["KROSMAGA"],"id":"823718","name":"ToT Wishes You a Happy New Year!","lang":"en","date":"December 31, 2017","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/823718-tot-wishes-you-happy-new-year","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/823718-tot-wishes-you-happy-new-year","url_topic":"http:\/\/www.krosmaga.com\/en\/forum\/8-logbook\/3209-tot-wishes-you-happy-new-year"},{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2017\/12\/22\/820572.jpg","subtitle":null,"baseline":"Issue no. 5 of Gamakna<\/i><\/span><\/b> is here, packed with news, backstage info, and exclusive updates! In KROSMAGA<\/i> news: background on Oropo, a game designer talks to us about Feca, eSport, and Aeser's Logbook.<\/b><\/span><\/p>\r\n","type":"ARTICLE","category":"info","template_key":"NEWS","sites":["KROSMAGA"],"id":"820446","name":"GAMAKNA #5: 2018, Here We Come","lang":"en","date":"December 28, 2017","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/820446-gamakna-5-2018-here-we-come","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/820446-gamakna-5-2018-here-we-come","url_topic":null},{"image_url":"https:\/\/s.ankama.com\/www\/static.ankama.com\/ankama\/cms\/images\/273\/2017\/12\/21\/819859.jpg","subtitle":null,"baseline":"If you were in the World of Twelve, you'd be decorating an Itzting. Your Snow Bow Meow would be lounging by the fire, while your mom stuffs the Dragoturkey. After opening your presents, we'd wish you a Merry Kwismas.<\/b> The the Krosmoz is not so different from real life after all!<\/p>\r\n","type":"ARTICLE","category":"info","template_key":"NEWS","sites":["KROSMAGA"],"id":"819868","name":"Happy Holidays from Ankama!","lang":"en","date":"December 24, 2017","url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/819868-happy-holidays-ankama","canonical_url":"http:\/\/www.krosmaga.com\/en\/news\/announcements\/819868-happy-holidays-ankama","url_topic":"http:\/\/www.krosmaga.com\/en\/forum\/9-general-discussion\/3200-happy-holidays-ankama"}]
[Initialization] Client is out of date and needs to be updated to '1.7.2.9485'
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

OmgServerConnection: Disconnect...
OmgServerConnection: Dispose 1 connectors
OmgServerConnection: ConnectionStatus=Disconnected
Setting up 2 worker threads for Enlighten.
  Thread -> id: 1d14 -> priority: 1 
  Thread -> id: 210 -> priority: 1 
[CardRttManager] destroy all Rtt
FMOD Error (ERR_EVENT_NOTFOUND): The requested event, bus or vca could not be found.
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

[AudioManager] Could not find 'event:/gui/gui_wet_splashScreen_outro_01' FMODAsset.
 
(Filename: C:/buildslave/unity/build/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

 
0 0
Score : 44

-

0 0
Respond to this thread