Hello!
We apologize for the situation. I feel like you're trying to connect to a different account, which explains why ithis one empty. I would advise you to contact our Support: https://support.ankama.com/hc/en-us . Provide them with your different connection information, and they should be able to sort the situation out.
Thank you for your feedback.
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Ankama Trackers
Lost all cards from steam, after loging to mobile app
By Hesper1990#2292 May 16, 2018, 21:38:09
AnkaTracker
Hi,
I have problem with loging to Krosmaga mobile.
On STEAM i have all my cards and i connect both accounts by website but when i log into app, the account is empty.
I spend some money on this game and i would like to play on phone.
Waiting for advice
Sorry for bothering You.
For everyone with same problems -> After connectings STEAM AND ANKAMA accounts You have to use ANKAMA account Email to log in 
First Ankama intervention
Respond to this thread
Hello!
We apologize for the situation. I feel like you're trying to connect to a different account, which explains why ithis one empty. I would advise you to contact our Support: https://support.ankama.com/hc/en-us . Provide them with your different connection information, and they should be able to sort the situation out.
Thank you for your feedback.
Problem solved =) I was using steam login insted of conected to Steam Ankama account email adress.
Thx for help =)
Take care =)