Hello.
What is the problem exactly? As we check your account, it seems like it's a brand new one. Did you play before with another nickname than the one you're using currently? Do you own any other Ankama accounts?
If anything, you can send me (by Ankabox) the number of your Support ticket, and we'll see what is the state of that ticket currently. Thank you for your patience.
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Ankama Trackers
My account got reset lost all progress
By August 04, 2017, 14:26:18
AnkaTracker
I sent a ticket about 36 hours ago and still no response on it would really like to play again but lost all my cards.
First Ankama intervention
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Hello.
What is the problem exactly? As we check your account, it seems like it's a brand new one. Did you play before with another nickname than the one you're using currently? Do you own any other Ankama accounts?
If anything, you can send me (by Ankabox) the number of your Support ticket, and we'll see what is the state of that ticket currently. Thank you for your patience.
Well no response from anyone for a few days now seems I should just quit this game well there goes 8$ I spent on this game.